Outstanding patient balances need a conversation, and the calls that would resolve them are the ones nobody has time to make. This is an outbound use case, and it is the one we are building next.
A paper statement is easy to set aside. A short call explaining what the charge is often resolves it in one conversation.
Working an aged-receivables list by hand is hours of dialling for a handful of connected calls.
Patients who would happily set up a plan are often simply never asked.
Walks the patient through what the charge is for, in plain language, from the details your office approves.
Captures a preferred arrangement and hands it to a specialist to confirm the terms.
Card and bank details are never requested or accepted. A specialist takes those on a secure line.
Anything contested, clinical, or insurance-specific goes to a billing specialist rather than an answer.
30 days after which an unpaid patient balance becomes markedly harder to collect
No. The receptionist answers calls coming in to your business. This places calls out to patients about a balance, which is a different conversation, a different script and a different compliance review.
No. It is instructed never to request or accept a card number, bank detail or payment, and to hand anyone ready to pay to a specialist on a secure line.
No. It works from the billing details your office approves. Clinical questions and anything about what an insurer will pay go to a person.
Outbound calling is in development and needs a compliance review before any production use. Get in touch and we will tell you honestly where it is.