Peak season is when the most revenue calls in, and when your team is least able to pick up. Confirmly answers every call, triages emergencies, and books the job before the caller tries your competitor.
Heat waves and cold snaps spike call volume exactly when every tech is on a roof or in a crawlspace.
No-heat and no-cooling calls at night are your highest-value jobs, and the most likely to reach voicemail.
Most homeowners won’t leave a message. They call the next company on the list within a minute.
Every caller is asked whether it’s an emergency; urgent jobs are flagged and can be transferred straight to the on-call tech.
Offers real openings from your calendar and books the visit on the call, with the address and callback number captured.
Address, urgency, system type, callback number: structured on every call record and texted to you instantly.
Service areas, call-out fees, maintenance plans: answered from your website automatically.
$3,000+ lifetime value of a single new residential HVAC customer
Yes. It asks, flags urgent jobs as needs-attention, and can transfer emergencies to your on-call number based on rules you set.
Every call is answered on the first ring. The receptionist handles calls in parallel, so there is no queue and no voicemail.
Connect your Google Calendar and it offers real open slots and books them during the call.
Yes. Forward your existing number, connect it directly, or get a new local number and keep both.